TERMS & CONDITIONS


These terms and conditions apply to the purchase and sale of products (“Products,” each a “Product”) through www.vivianeguenoun.com (the “Website”). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by VIVIANE GUENOUN (referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for goods through this Website.

1. Order Acceptance, Cancellation and Account Registration
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders placed using credit issued by us (“Site Credit”) will be available immediately to use once the order is canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire. Please note that all orders are subject to acceptance and availability and are only guaranteed once they are fulfilled.
In order to access certain features of the Website you may now or in the future be required to register and create an account (“Account”). You agree not to share your password, let anyone else access your Account, or do anything else that might jeopardize the security of your Account. You will not transfer your Account to anyone without first getting our written permission. We reserve the right to suspend or terminate your Account for any reason, including if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.

2. Changes in Products and Pricing
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
We endeavor to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

3. Shipping Policy
Your item will be shipped within 1 - 5 business days after payment has been processed.

In general we used DHL services, bur we can use any other of your preference.
Arrival of the item usually takes between 5 to 8 business days after shipped.
All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. We are not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact us fshironline@gmail.com so that we may make arrangements.
We are not responsible for any international shipping delays caused by the customs clearance process.

4. Intellectual Property
Images of people, places or products posted on this Website are either our property, or are used by us with express permission. Unless otherwise noted, all content included on this Website, including images, illustrations, designs, icons, photographs, video clips and written and other materials is our property or our partners or affiliates and is protected by international copyright laws. The compilation of this Website is the exclusive property of ours and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this Website is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Website only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Website, please contact us at fshironline@gmail.com.


5. Return Policy
We accept timely returns of new and unused products within 7 days from the date you received your order. Please contact fshironline@gmail.com to return/exchange an item and we will send you a RMA label. Returns can be refunded as Site Credit or, at our discretion, in the form of the original method of payment. Personalized pieces can't be returned unless an error on our part has occurred.

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including our tags and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provide.
Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by us.
We prefer our products are returned to us using FedEx, UPS, or DHL. However you may return goods at your sole risk and expense using any safe and secured means. Please note that we may not accept liability for any good returned to us outside our own return labels. Returns may be sent to this address:
19967 NE 37 Ave Aventura FL 33180

6. Changes to Terms and Conditions
From time to time we may revise these terms and conditions to reflect changes in the Website or to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these terms and conditions at any time in our sole discretion. Your continued use of our Website means that you accept and agree to these terms and conditions as amended or revised by us from time to time, and you should therefore review these terms and conditions regularly to ensure that you are aware of its terms.

7. Risk of Loss
Any merchandise purchased from our Website will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.